One Sentence Ministry Description: Make every person that walks through our doors feel like they are “home” by helping them connect to God, people, and purpose.

Reports to: Executive Director of Operations

Supports: Guest Services Teams, Team Members, Next Steps Experience Team

Hours/General Schedule: Full-Time (presence expected at all 4 gatherings)

Core Functions:

1. Assimilate Newcomers

• Oversees the Next Steps Experience to make sure it’s planned, staffed and modify it as needed.
• Maintain a database of all newcomers with the goal of shepherding them through the process of getting connected and something about moving in the direction of ministry partnership (small group and/or ministry team)
• Follow up weekly with Next Step Experience newcomers ensuring they get connected to the appropriate ministry area.
• Help people take their next steps to become ministry partners.

2. Oversee Growth Track process

• Track progress and create accountability with ministry leaders to have appropriate discipleship conversations
• Record completion of Growth Track in church database
• Encourage Growth Track Graduates to enroll in the Ministry Leadership Course.

3. Oversee Guest Service teams (hosting, kitchen, baking, communion, ushering, catering, parking)

• Recruit and develop coaches and leads.
• Shepherd the GS Team Coaches and help lead them to develop healthy span of care in their ministries
• Infuse the guest services team with a culture of radical hospitality.
• Partners with coaches to develop regular training & appreciation events
• Ensures coaches and team leads are scheduling well

4. Help make TMC a great place to invest a life-changing dollar

• Manage budget with goal of maximizing disciple-making

Competencies:

• Dependable
• Able to understand and communicate the “why” behind the “what”
• Ability to mentor others in spiritual development and ministry leadership skills
• Delegate authority effectively
• Excellent communication skills
• Highly skilled team-builder and recruiter
• High level of people-networking skills; possesses high EQ
• Proven ability to create and manage organizational systems
• Possess a high degree of empathy for people with the ability to see from our guests’ perspective through an observant eye.
• Addresses and resolves conflict well
• Executes vision in ministry area in creative problem-solving ways; understand how it aligns with greater TMC vision